TwinLoop Innovations
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TwinLoop Support

Need help with sessions, BP logging, sleep or calm modes, billing, or your account? Contact us and we'll respond as soon as possible.

Contact

Email: support@twinloop.io

Quick help

  • General questions: visit the FAQ
  • Billing/plan questions: include “Billing” in your subject line
  • Business inquiries: include “Business” in your subject line
  • Need direct help? Use the Contact Us form.

Common issues

1) A session won't start

  • Refresh the page or restart the app, then try again.
  • Check your internet connection.
  • Try a different browser (Chrome, Edge, Safari).
  • If you're using a corporate network, a firewall may block certain requests.

2) The session timer looks wrong

  • Make sure your device clock is set correctly (automatic time is recommended).
  • If you left the browser tab or app window open for a long time, return to it and refresh the session view.

3) Optional BP logging isn't showing up

  • BP entry is optional and only applies when you use Blood Pressure Support. Sessions in other modes may still appear without BP fields.
  • If you did enter BP and it's missing, send us the approximate session time and we'll help investigate.

4) I can't access my account

  • If you changed devices or browsers, try signing in again with the same email.
  • If you believe you used a different email, tell us the likely options so we can help.

What to include in your support email

To help us resolve issues faster, please include:

  • Your account email (if applicable)
  • What you were trying to do when the issue occurred
  • Your device, operating system, and browser
  • Approximate time of the issue and your time zone
  • Any error message or screenshot you saw (if available)

Safety note

TwinLoop is a wellness and training tool. If you feel dizzy, uncomfortable, or unwell during a session, stop immediately and breathe normally. If symptoms persist, seek medical advice.

Privacy requests

For privacy-related requests (data access, deletion requests, or questions about how information is handled), email support@twinloop.io with the subject line “Privacy Request”.