Privacy Policy
Last updated: June 17, 2026
This Privacy Policy explains how Twinloop Innovations Inc. (“we,” “us,” or “our”) collects, uses, protects, and discloses information when you use TwinLoop websites, applications, and related services, collectively referred to as the “Service.”
1. Information we collect
Information you provide
Depending on how you use TwinLoop, you may provide:
- Account information, such as your email address and account name
- Your selected focus, session settings, session history, and feedback
- Optional blood pressure readings and related notes
- Messages, attachments, or other information sent to our support or contact channels
- Testimonial consent and the name or role you choose to display
You are not required to provide blood pressure readings to use TwinLoop.
Information collected during use
Our systems and service providers may receive standard technical information needed to operate and protect the Service, such as:
- IP address
- Browser and device type
- Date and time of access
- Pages or features requested
- Sign-in, security, performance, and error information
TwinLoop does not require a wearable, camera, microphone, or continuous biometric monitoring for its core experience.
Information from connected services
If you choose a third-party sign-in option, we may receive basic account information made available by that provider, such as your name and email address.
2. How we use information
We use information to:
- Create and maintain accounts
- Provide guided sessions and display session history
- Save settings and preferences
- Support optional progress tracking and personalization
- Respond to questions and support requests
- Maintain security, prevent misuse, and troubleshoot problems
- Improve the reliability and usability of the Service
- Send service, account, and security communications
- Comply with legal obligations and protect our rights and users
We will use a message as a public testimonial only when you have given us permission.
3. How we share information
We do not sell personal information or consumer health data.
We may disclose limited information:
- To service providers that help us operate hosting, authentication, data storage, email, customer support, security, or other necessary parts of the Service
- When required by law, legal process, or a valid government request
- When reasonably necessary to protect TwinLoop, our users, or another person from fraud, misuse, or harm
- In connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business
- At your direction or with your consent
- In an aggregated or de-identified form that does not reasonably identify you
Service providers may use information only to perform services for us and must handle it under appropriate confidentiality and security obligations.
4. Consumer health data
Optional blood pressure entries, session outcomes, and wellness-related trends may be treated as consumer health data under some state laws.
We use this information to provide the features you request, show your history, support personalization, maintain the Service, and protect its security.
We do not sell consumer health data. We disclose it to service providers only as needed to operate the Service, or as otherwise permitted by law or authorized by you.
Where required by applicable law, we will request consent before collecting or disclosing consumer health data beyond what is necessary to provide a feature you requested.
5. Cookies and similar technologies
We and our service providers use or may use cookies, local storage, tags, pixels, and similar technologies to operate and secure the Service, keep users signed in, remember settings, understand how the Service is used, measure performance, improve features, and support communications and marketing activities.
Depending on how the Service is configured, these technologies may collect information such as IP address, browser and device information, identifiers, referring pages, pages or features viewed, interactions, and access times.
The technologies and service providers we use may change as the Service develops. Where required by applicable law, we will provide additional notice, request consent, or offer choices regarding their use.
You may be able to control certain cookies or similar technologies through your browser or device settings. Blocking them may affect the availability or operation of some Service features.
6. Data retention
We keep information only for as long as reasonably necessary to provide the Service, maintain required business and security records, resolve disputes, and comply with legal obligations.
Retention periods may vary depending on the type of information and why it is needed.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect information.
No online service or storage system can guarantee complete security. We work to reduce the risk of unauthorized access, loss, misuse, or alteration.
8. Your choices and rights
You may:
- Use TwinLoop without entering optional blood pressure information
- Update certain account information
- Stop using the Service at any time
- Request access to, correction of, or deletion of certain personal information, subject to applicable law
- Ask questions about how your information is handled
Depending on where you live, you may have additional privacy rights, including the right to obtain a copy of certain information or object to certain uses.
To submit a privacy request, email support@twinloop.io. We may need to verify your identity before completing the request.
9. Children’s privacy
TwinLoop is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact support@twinloop.io so we can take appropriate action.
10. Third-party services
The Service may contain links to or use services operated by other companies. Their handling of information is governed by their own privacy policies when they act independently from us.
11. Changes to this policy
We may update this Privacy Policy as TwinLoop develops or legal requirements change.
When we make a material change, we will update the “Last updated” date and provide notice where required.
12. Contact
Privacy questions and requests may be sent to:
Twinloop Innovations Inc.